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Frequently asked
How fast do you respond?
We aim to reply within one business day. Billing and account-access issues get triaged first.
I think a chart or score is wrong - what should I send?
The ticker, the date, and a screenshot of what looks off. We'll re-run the data pipeline and either fix the bug or explain what you're seeing.
Do you offer institutional or API access?
Yes - pricing depends on your use case and volume. Email us with a sentence or two about what you'd build and we'll send a tailored quote.
Can I get a refund?
Subscription fees are generally non-refundable, but write us if your situation is unusual - we review case-by-case.